The key operational services are essential for our company to function.

• Service User care – This is the most important service to our company. It includes all of the services that are necessary to provide care to service users.
• Billing – This is the process of billing service users for the services that are provided. It is important that this process be accurate and efficient in order to ensure that the organization is able to collect the revenue that it needs to operate.
• Human resources – This is the process of hiring, training, and managing employees. It is important that this process be effective in order to ensure that the organization has the right people in place to provide quality care.
• Information technology – This is the use of technology to support the company’s operations. This includes everything from computer systems to patient records to billing systems.

Technologies and Services

The key operational services of our company rely on a number of technologies and services in order to remain available and secure. These technologies and services include:

• Networks – Networks are used to connect the organization’s computers and devices.
• Servers – Servers are used to store and process data.
• Security software – Security software is used to protect the organization’s systems from malware and other attacks.
• Data backup and recovery – Data backup and recovery systems are used to ensure that the organization’s data is protected in the event of a disaster.
• Business continuity plans – Business continuity plans are used to ensure that the organization can continue to operate in the event of a disaster.

Dependencies

The key operational services of our company have a number of dependencies, including:

• Power – Power is essential for the operation of the organization’s computer systems.
• Cooling – Cooling is essential for the operation of the organization’s computer systems.
• Data – Data is essential for the operation of the organization’s key operational services.
• People – People are essential for the operation of the organization’s key operational services.

Impact of Loss of Availability

The loss of availability of a key operational service can have a significant impact on our company and operations. This impact can include:

• Service user safety – If the service is unavailable, service user may not receive appropriate care.
• Revenue loss – If the billing service is unavailable, the organization may not be able to collect revenue.
• Employee productivity – If an HR service is unavailable, employees may not be able to work efficiently.
• Financial losses – If an IT service is unavailable, the organization may experience financial losses.

We take steps to mitigate the risk of loss of availability of their key operational services. This includes:

• Providing redundancy – Redundancy is the practice of having two or more copies of a critical system or component. This can help to ensure that the system or component will be available even if one of the copies fails.
• Implementing disaster recovery plans – Disaster recovery plans are plans that outline how the organization will recover from a disaster. These plans should include steps to restore data, recover systems, and evacuate employees.
• Educating employees – Employees should be educated on the importance of maintaining the availability of key operational services. They should also be trained on how to identify and report potential issues.